If you have a business that's growing and you're both excited and terrified at the same time - this is a podcast for you! You'll get actionable advice on how to grow a business in a way that is healthy and sustainable.

Buzzsprout

Help! My Business is Growing

Kathy Svetina

Why businesses ignore customer research when making strategic plans

What it takes to do customer research

The time and effort required for effective customer research

Maintaining a quality contact list for customer outreach

Customers segmentation based on customer satisfaction and experiences

Response rates for customer feedback initiatives

In-person focus groups versus panel research methods

The differences between focus groups and panel research

Customer response quality via phone versus email surveys

Batching question and response processes  in email surveys

Phone outreach challenges in the modern era

Examples of operational improvements driven by customer insights

Factors that affect a customers' willingness to provide feedback

Identifying key stakeholders responsible for customer research initiatives.

The value of customer feedback when selling your company

Actionable steps to start customer feedback programs effectively

Driving business growth through effective customer feedback, with Darlene Campagna